Position Summary

The Assistant Manager supports the General Manager in overseeing daily restaurant operations, ensuring exceptional customer service, team development, and operational excellence. This role requires leadership, multitasking, and a commitment to maintaining high standards in food safety, cleanliness, and team performance. The Assistant Manager is expected to lead by example, coach team members, and contribute to a positive and productive work environment.

Key Responsibilities

• Recruit, train, and mentor teammates.
• Supports the General Manager in the hiring, onboarding and training of new teammates.
• Foster a respectful and inclusive work culture.
• Support team development and succession planning.
• Oversee daily operations including food preparation, cleanliness, and customer service.
• Ensure adherence to food safety and sanitation standards.
• Monitor and manage inventory, waste, and key item counts.
• Execute effective shift planning and labor scheduling.
• Address and resolve escalated guest concerns.
• Assist with truck orders, deliveries, and inventory reconciliation.
• Support banking duties, cash handling, and sales reconciliation.
• Understand and contribute to achieving P&L goals.
• Participate in marketing initiatives and new product rollouts.
• Lead team huddles and communicate operational priorities.
• Model and coach exemplary customer service behaviors.
• Support adherence to company policies and procedures.

Qualifications

• Minimum 1–3 years of restaurant or retail management experience.
• Must be at least 18 years of age.
• Proficient in Microsoft Office Suite.
• ServSafe certification preferred or ability to obtain within 90 days.
• Open availability during restaurant hours and ability to work up to 50-hours per week.

Physical Requirements

• Ability to stand for extended periods and work in a fast-paced environment.
• Frequently bend, kneel, squat, and lift up to 50 lbs.
• Tolerate exposure to varying temperatures and noise levels.
• Ability to climb ladders and perform physical tasks as needed.

Core Competencies

• Integrity and professionalism.
• Strong leadership and decision-making skills.
• Effective communication and interpersonal abilities.
• Customer-focused mindset.
• Ability to multitask and work under pressure.
• Passion for team development and operational excellence.