Position Summary

Crew members are responsible for delivering exceptional customer service and high-quality food in a fast-paced restaurant environment. Whether experienced or new to the workforce, Crew members are trained across multiple stations/positions to ensure a seamless guest experience.

Key Responsibilities

• Greet guests with a genuine smile and warm, inviting spirit.
• Provide excellent guest service and meet customer needs in a timely and effective manner.
• Use a headset to take customer orders, receive directions, and/or give directions.
• Accurately capture orders and suggest great additions using menu knowledge.
• Prepare and serve food according to brand recipes and quality standards.
• Follow food safety, general safety, and sanitation protocols.
• Maintain a safe, clean, and well-organized restaurant and dining environment.
• Clean and operate all equipment in a safe and proper manner.
• Assist in opening or closing procedures.
• Keep accurate cash, sales, and inventory control records.
• Communicate effectively with team members and guests.
• Surprise and delight customers with consistent hospitality and delicious food.
• Adherence to all company policies and procedures.
• Behaves and communicates professionally at all times.

Qualifications

• Must be at least 16 years of age.
• Dependable and reliable.
• Coachable and willing to learn.
• Ability to listen and communicate effectively.
• Ability to work in a team environment.
• Ability to follow all safety and sanitation protocols.
• Knowledge of the brand and menu items.

Physical Requirements

• Tolerate exposure to noise, extreme hot and cold temperatures, and other elements.
• Frequently bend, kneel, squat, stand, walk, and twist at waist.
• Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lbs. occasionally.
• Reach, grasp, and manipulate objects with hands for entire shift.
• Occasionally climb and descend ladders.
• Remain active, standing for long periods without a break.
• Work under pressure during high-volume peak periods.

Core Competencies

• Friendly, smiling, cheerful with a positive attitude.
• Loves serving and helping others.
• Passionate about guest service.
• Team player.
• Acts with integrity.
• Works efficiently and with a sense of urgency.
• Excellent listening and communication skills.
• Values teamwork and collaboration.
• Able to work quickly and efficiently.
• Maintains proper quality and cleanliness standards.